Return and Refund Policy

Last updated: September 2, 2026

At VAYNCORE, we want you to be satisfied with your order. If you have any issue with your purchase, please contact us at support@vayncore.com and we will review your request and assist you.

Returns

We accept return requests within 30 days of delivery for eligible products.

To be eligible for a return, the item must generally be:

• In the same condition in which you received it.

• Unused and unworn, where applicable.

• In its original packaging.

• Accompanied by proof of purchase when requested.

To request a return, please contact us at support@vayncore.com before sending any item back.

Please do not send products to a supplier, fulfillment center, or any other address unless VAYNCORE has provided return instructions.

Return Shipping

For returns due to a change of mind, the customer may be responsible for return shipping costs unless otherwise required by applicable law.

For defective, damaged, incorrect, or materially misdescribed items, VAYNCORE may provide an appropriate return solution, replacement, or refund depending on the circumstances.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if the item is:

• Damaged.

• Defective.

• Incorrect.

• Significantly different from the product description.

We may request photographs or other information to help us evaluate the issue.

Depending on the circumstances, we may offer a replacement, repair where applicable, partial refund, or full refund.

Non-Returnable Items

Certain products may not be eligible for return because of their nature or applicable law.

These may include:

• Perishable products.

• Personalized or custom-made products.

• Certain sealed products that cannot be returned for health or hygiene reasons after opening.

• Products that are damaged due to misuse, improper handling, or normal wear and tear.

• Gift cards, where applicable.

The eligibility of a specific product may vary depending on the product type and applicable law.

Sale Items

Sale or promotional items may be subject to different return conditions, which will be stated on the applicable product page or at checkout where relevant.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.

Exchanges

We generally do not offer direct exchanges.

If you need a different product or variation, please contact us at support@vayncore.com and we will review the available options.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

If you have not received your refund after the applicable processing period, please contact us at support@vayncore.com.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@vayncore.com.

Because orders may be processed quickly, we cannot guarantee that a cancellation request can be completed after an order has entered processing or shipment.

If an order has already shipped, the applicable return procedure may apply.

Shipping Delays

We aim to process and ship orders within the timeframes stated on our website.

If an order cannot be shipped within the applicable timeframe provided at the time of purchase, VAYNCORE will communicate with the customer and provide the appropriate options in accordance with applicable consumer protection requirements.

Contact Us

For questions regarding returns, refunds, or cancellations, please contact:

VAYNCORE
Email: support@vayncore.com
Website: https://vayncore.com